- a breakdown of responses on 40 reasons employees leave
- how they fit into the 7 "buckets"
- and the implications for employee re-engagement.
31 thg 5, 2011
Author Gathers Reasons Why Employees Leave For Updated Book
30 thg 5, 2011
Feng Shui Cure for Overhead Beams
28 thg 5, 2011
Core vs Headline
27 thg 5, 2011
Photos and Rollcall from Today's #ChsLadiesWhoLunch #Tweetup
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Melissa & Amanda |
The "Charleston Ladies Who Lunch" group has made some exciting moves since our last tweetup. We continue to use the #ChsLadiesWhoLunch hashtag on Twitter, and rolled out an official Twitter account for us gals! You can find us at @ChsLadiesLunch on Twitter. If you've attended a #ChsLadiesWhoLunch tweetup, you're on the official Twitter list for @ChsLadiesLunch here. Be sure to follow the list and follow each other! For those of us who aren't tweeting away yet, we also have a home on Facebook. Our website launched last week, www.CharlestonLadiesWhoLunch.com.
Rollcall from today's lunch!
Here's a rundown of the ladies who lunched with us today, as well as a little info about each of us. If you missed our lunch today, we hope to catch you at one of our upcoming tweetups! Be sure to follow @ChsLadiesLunch or "like" our Facebook page to stay up-to-date.

Melissa Kovacevic of @MKCallConsult
Twitter bio: Contact Center/#CustServ Training & Ops Improvement; Enjoy Soc Media; Would love to help your business grow & retain customers. Website: http://www.socialoomph.com/profiles/mkcallconsult
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Amee, Vera, and Stephanie |
Liz DeLoach of @LizDeLoach and @SocialStrateg
Twitter bio: Marketing professional. Les Mills fitness coach, married 40 something mom of 2. Politically savvy. The heart of America! Website: http://www.socialmediawiz.biz
Laura Mixon-Camacho of @lauramcamacho
Twitter bio: Public Speaking and Media Coach. Fearless leader of Mixonian Institute dedicated to getting out your brilliance in a bigger way.
Website: http://mixonian.com
A new face! Amee Davison of @MKwithAmee
Twitter bio: I am a Sales Director with Mary Kay Cosmetics. In Mary Kay we focus on enriching women's lives one face at a time!
Website: http://www.ameedavison.com
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Sherry & Laura O. |
Twitter bio: business growth strategist...(www.positusonline.com) speaker... writer...(wacky writing at andrawatkins.com) lover of life...
Website: http://andrawatkins.com
A new face for lunch (she's joined us for a happy hour) Vera Thomas Hannaford of @vhanna26
Twitter bio: Obsessed knitter, crocheter, NFL and pro cycling fan, who also loves music, documentaries, science, fashion, Hello Kitty, and tweeting about it all.
Website: http://vhanna26.typepad.com
Amanda Bunting Comen of @amandabc and @c4womenchas
Twitter bio: Mom, pet lover, webmistress, program coordinator at @c4womenchas, @CofC alum, social media maven, diva of details, freebie, sample and coupon junkie.
Website: http://c4women.wordpress.com
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Laura M. & Andra |
Twitter bio: Fun loving former Southern California girl who's a Realtor selling homes in Charleston SC. Loves the beach, hanging out downtown, working out,coffee & my hubby!
Website: http://charlestoncoastaltocountry.com
Sarah Nielsen of @smichnie and @fleetlanding
Twitter bio: Board member for @wmdcharleston, SMD & Jill of all trades for @fleetlanding, self-proclaimed foodie & adventurous taster.
Website: http://thefleetreport.wordpress.com/
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Vera & Laura M. |
Twitter bio: artist & sculptor, mother, wife in Charleston, SC just trying to have fun and get it all done in this one lifetime!
Website: http://www.kellythielstudio.com
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Stephanie & Sarah |
Twitter bio: Stephanie Davis is a wife and mother who helps people buy and sell real estate in Charleston, SC.
Website: http://agentinthecreek.com
Myself, Laura Otero of @LauraCatherineO and @Dreamy_Design
Twitter bio: Marketing Professional / Graphic & Web Designer in Charleston, SC. Loves: Art, Making jewelry (@dreamy_design), Blogging, @ChsLadiesLunch
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Laura M. & Andra |
Until next time!
Be sure to follow @ChsLadiesLunch or "like" our Facebook page to stay up-to-date (like button below). Have a great Memorial Day weekend!
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Kelly & Liz |
Laura Catherine Otero is a marketing professional and blogger in

How to Link Your Facebook Profile to your Facebook Business Page (under "Employment Info")
The AllFacebook.com article pointed out that many of us are missing a real opportunity to link our personal Facebook page to our business Facebook page at the very top of our profile (where employer info is listed). They called it a "#1 Mistake" and I have to admit it was something I was doing as well! Many of us list our company name or web address, but may have not realized we could just as easily link to the actual Facebook business page...very handy!
Hop over the the article to get the quick and easy-to-follow instructions on updating your Facebook profile to link to your Facebook business page under your "employment" info.
http://www.allfacebook.com/has-your-facebook-profile-made-this-1-mistake-2011-05
Laura Catherine Otero is a marketing professional and blogger in

5 Quotes For The Day
Some of my favorite quotes for leaders are:
- A good leader takes a little more than his share of the blame, a little less than his share of the credit -- Arnold H. Glasgow
- I praise loudly, I blame softly -- Catherine II of Russia
- Honest disagreement is often a good sign of progress -- Mohandas Gandhi
- A long dispute means that both parties are wrong -- Voltaire
- The least questioned assumptions are often the most questionable -- Paul Broca
26 thg 5, 2011
How to Link Facebook to Twitter: a "Tutorial Thursday" post
Today's "Tutorial Thurs" post covers how to link your Facebook business page status updates to your Twitter account. Please note, this tutorial is for those who manage business pages on Facebook, and doesn't work for your personal page.
Linking your Facebook business page to Twitter is a time-saving tool. Nothing replaces a carefully crafted tweet...but this is a good option for those who may otherwise not have the time to update in both places.
How to Link Your Facebook Business Page to Twitter:
1. Login to Facebook (also login to Twitter if you have tabbed navigation, otherwise, you can log into twitter on Step 4)
2. Visit http://www.facebook.com/twitter
3. Click on "link to Twitter" for the Facebook business page you'd like to link to Twitter

4. Click on "authorize app" on the Twitter screen that appears. After the link occurs, you'll be taken back to Facebook (the Facebook.com/twitter page).

5. Click on "edit settings" to specify what items you'd like to appear on Twitter (status updates, photos, video, links, notes, events, etc.)

You're all set! Your Facebook business page posts will now appear on your Twitter page.
If you're looking for other time-saving tips, you may also enjoy automatically publishing your blog posts to Facebook and/or Twitter via Twitterfeed. The name "Twitterfeed" suggests it's a twitter-based service, but they handle Facebook publishing, too! This is another time-saver that works well for those who wouldn't otherwise be able to promote blog posts over on Facebook/Twitter due to time constraints. Again, nothing replaces you posting/promoting blog posts Facebook yourself, but this is still a good solution. That post is over here: http://strategiconlinemarketing.blogspot.com/2011/02/how-to-connect-your-blog-to-facebook.html
Laura Catherine Otero is a marketing professional and blogger in

24 thg 5, 2011
Book Review: Full Engagement By Brian Tracy
Best-selling author Brian Tracy's newest book, Full Engagement, provides practical advice for how to inspire your employees to perform at their absolute best. He explains that above nearly every measure, employees' most powerful single motivator is the "desire to be happy".
So, Tracy teaches you how to make your employees happy by:
- Organizing their work from the first step in the hiring process through the final step in their departure from your company so they are happy with you, their work, their coworkers, as well as in their interactions with your customers, suppliers and vendors.
- The Psychology of Motivation
- Ignite the Flame of Personal Performance
- Make People Feel Important
- Drive Out Fear
- Create That Winning Feeling
- Select The Right People
- Internal Versus External Motivation
- Smile
- Ask questions
- Listen
- Be polite
- Say "Thank You"
- Keep employees informed
- Encourage improvement
- Treat employees like volunteers
- Pay employees well
- Compliment employees
- Assure harmony
- Praise regularly
- Refuse to criticize
- Celebrate success
- Express interest in employees
- Be a mentor
- Give employees freedom to do their work
- Protect employees from negativity, rudeness or bad treatment from other people
- Be pleasant
- Speak positively about your staff with other people
- Be clear about employee's job responsibilities
- Give feedback
- Be a good role model
- Disagree without being disagreeable
- Set clear, specific, measureable, achievable, realistic and time-bounded goals
- Interview three candidates
- Interview the person you like best three times
- Interview the that person in three different meeting places
- Have three different people interview you top candidate
I recommend the book for any manager who wants to learn how best to work with an employee to:
- build up his/her self-esteem
- build his/her self-image
- drive away his/her fears
- make him/her feel like a winner
Leverage
Discover Search.Twitter.com - Video by BeatBlogging to Share
Advanced Twitter Tips and Tricks: Search.Twitter.com Video:
(if you're reading this blog post by email, you may wish to visit the video via this link instead:
http://youtu.be/KMgZt3RkMxI.
Laura Catherine Otero is a marketing professional and blogger in

23 thg 5, 2011
Vietnam Airlines
22 thg 5, 2011
Dig Deep For Ideas
- Be sure to acknowledge receipt of each idea.
- Keep everyone informed of the types of ideas you've received.
- Perhaps update them on a monthly basis.
- When you implement a suggestion, recognize and reward the submitter, including possibly financially.
21 thg 5, 2011
How To Be A Good Coach. How To Be A Bad Coach.
Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by:
- Keeping them focused.
- Giving them objective, helpful feedback.
- Acting as a sounding board for new approaches.
- Identifying blind spots that may be holding the performer back.
- Reinforcing key values, principles, and behaviors that improve performance.
- Recognizing positive behavior and performance.
- Providing encouragement after setbacks and failures
- Setting "stretch" goals.
- Acting as an accountability partner.
- View coaching as babysitting.
- See coaching as only correcting performance.
- Don't spend enough time with their employees.
- Are reluctant to criticize.
- Have social relationships with their employees.
- Have a "sink-or-swim" philosophy.
- Believe coaching is not helpful or meaningful.
Every conversation you have with an employee has the potential to be a coaching conversation!
Why Giving Positive Feedback Is Better Than Giving Priase
There is an important difference between giving your employees positive feedback and giving them praise.
Positive feedback focuses on the specifics of job performance. Praise, often one-or two-sentence statements, such as “Keep up the good work,” without positive feedback leaves employees with empty feelings.
Worse yet, without positive feedback, employees feel no sense that they are appreciated as individual talents with specific desires to learn and grow on the job and in their careers, reports Nicholas Nigro, author of, The Everything Coaching and Mentoring Book.
- So, skip the praise and give positive feedback that is more uplifting to your employees because it goes to the heart of their job performance and what they actually do.
“Bob, your communications skills have dramatically improved over the past couple of months. The report that you just prepared for me was thorough and concise. I appreciate all the work you’ve put into it, as do your team members.”
19 thg 5, 2011
How to Schedule a Tweetup / How to Plan a Tweetup
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My first time planning a tweetup for the Etiquette Expert. L-R: @MackenzieImage @MegsImageGuide, @EtiquetteExpert, @LizDeloach, @DianeGottsman, @Alesya, @LauraCatherineO, @AndrewCPetersen, @HeatherMueller |
Before I begin, if you're in/around Charleston, SC, be sure to join us next Friday (May 27) for our "Charleston Ladies Who Lunch" tweetup! Details:
http://twtup.com/chsLadiesWhoLunchMay.
My Experience Planning a Tweetup
Last summer, I created my very first tweetup. International etiquette expert Jacqueline Whitmore was coming to Charleston, and I knew there would be plenty of wonderful Charleston folks on twitter who would love to meet her! Jacqueline also brought along the fantastic Diane Gottsman of The Protocol School of Texas.
Since then, a great group of gals in Charleston has emerged in the tweetup-verse. We call ourselves the "Charleston Ladies Who Lunch". We're not your typical ladies who lunch, which makes it all the more fun. We are a diverse group, and are composed of ladies ages 25-65. We're married, single, divorced, from Charleston, new transplants, biz owners, board members...you get the idea!
Creating a tweetup of your own for the first time can be a little scary, but it doesn't have to be! I'm going to share the few simple steps needed for you to create your own tweetup!
How to Schedule a Tweetup
1. The first step for scheduling a tweetup is probably very similar to your first step in planning any event. It's simply to select your date. Make sure there aren't major scheduling conflicts for your selected date. You can usually do this by checking a few local online calendars or even by sending out a few tweets to those you'd like to attend to make sure the date/time is good for most.
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@SeaStarArts, @AndraWatkins, and @DodelineDesign |
2. Next, you'll need to select your venue. Most of our tweetups take place at restaurants with plenty of seating. You don't want anyplace too loud, either. We've dined at a rooftop bar, taco boy, a Japanese restaurant, a local bistro, and are headed to a sandwich place next. Keep in mind that your twitter friends will be coming from various parts of town, and may not have time to deal with parking challenges. If possible, select a venue/restaurant with plenty of parking, that's easily accessible from various parts of town. Or, if you're planning a tweetup that will take place at a conference, consider something within walking distance of the host hotel/convention center.
3. The third step is a little different than if you were planning an event traditionally. This one involves creating your tweetup invite using twtvite.com. Twtvite is a free resource that is super-handy for a few reasons:
- It allows you to create a customized URL for your tweetup.
- It allows you to add a special hashtag for your event.
- It automatically sends out a tweet reminder to attendees before your event
- It keeps track of RSVPs for you
- It easily links to attendees twitter profiles in case others who are thinking about attending want to "check out" others who will be attending
- It keeps all tweets related to your event (via the special hashtag) in an easy-to-scan column
- It generates a tweet for each new RSVP that the twitter user may post to her/his wall
- See the benefit of Twtvite yet? :) Simply visit Twtvite.com and click on "schedule a tweetup" to get started!
A few things to note:
The hashtag (#) is your friend!
By using a special hashtag, people can easily track the tweets that relate to your event. For example, if you search for "#chsladieswholunch" you'll easily see a display of the latest tweets about the event.
Cross-promote your tweetup on Facebook if you have time. It never hurts to spread the news about your tweetup on Facebook as well. A handy thing about Twtvite is that it allows folks to RSVP who are not on Twitter.
Plan at least a week (or two) in advance. This will help increase the attendance for your event. People are so busy and need time to plan. If you have to throw a tweetup together faster than that, don't sweat it if you get a smaller group. It will still be fun!
Consider an ice breaker for the group if it's your tweetup. Remember to bring plenty of business cards. Nametags are also handy, especially when folks write their handle on their nametag. Most importantly, have fun! Tweetups are casual and light-hearted. :)
You're Invited!
Charleston "Ladies Who Lunch" / #CHSLadiesWhoLunch #Tweetup Next Friday, May 27

If you're in Charleston, I hope you can join us for our tweetup next Friday, May 27. Get all the details here: http://twtup.com/chsLadiesWhoLunchMay.This fun group of diverse ladies can also be found on Facebook, Twitter, and the web.
Laura Catherine Otero is a marketing professional and blogger in

17 thg 5, 2011
DSK
Tuy nhiên tôi có một conspiracy theory khác (mang nặng hơi hướng Vietnamese :-)) là DSK rơi vào "honey trap" không phải do các đối thủ chính trị tại Pháp sắp đặt mà do ... Hoa nam Tình báo cục. Nếu ngẫm kĩ một chút các đối thủ chính trị của DSK sẽ rất mạo hiểm nếu họ đứng đằng sau vụ này (giả sử giả thuyết honey trap đúng). Trong khi đó việc IMF suy yếu, các kế hoạch cứu trợ các nước PIIGS bị chậm trễ hoặc phá sản, hình ảnh chủ nghĩa tư bản xấu xa bị bộc lộ, thậm chí cả các tin đồn Nicolas Sarkozy chủ mưu đều có lợi cho TQ. Nếu tôi là NYPD investigator tôi sẽ điều tra theo hướng này :-)
(Disclaimer: This is a just-for-fun entry, don't take it serious!)
Twitter Tuesday Tip: Twitter Lists Are Your Friend
Today's Twitter Tip is to utilize the "list" feature on Twitter. You'll do this by organizing those you follow into manageable "lists" that you create.
What kinds of lists might you create? The sky's the limit! If you're like many people, you have a variety of interests. For example, let's say your interests are gardening, cooking, and art. You may find that the people you follow on twitter fall into one of these areas as well. So, it doesn't always make sense to clump gardening folks with art folks, and so on. Especially if you're in the mood to talk gardening. You may not want to see cooking tweets. Or, you need a good cooking tip and want to quickly find your cooking tweeps. In both of these instances, a twitter list would surely come in handy.
A Twitter list allows you to easily scan folks in a particular list category you create (such as cooking). It helps keep tweets and tweeps together that fall into the same category. Make sense?
Ready to get listing? Hop over to my "How to Create a List on Twitter" tutorial and list away! It's over here: http://strategiconlinemarketing.blogspot.com/2010/11/how-to-create-list-in-twitter-twitter.html.
Speaking of Twitter, are we following each other? I'm @LauraCatherineO. Stop by and say (well, tweet) "hello!"
Laura Catherine Otero is a marketing professional and blogger in

15 thg 5, 2011
Guest post
Tại sao Ngân hàng Nhà nước do dự mua Đô la Mỹ?
Ngân hàng Nhà nước lo ngại mua Đô la Mỹ sẽ làm tăng cung tiền đồng vì hiện đang thiếu các công cụ trung hòa thích hợp. Một giải pháp khả thi là NHNN có thể chủ động phát hành tín phiếu/trái phiếu của NHTW để trung hòa lượng tiền bơm ra như NHTW các nước Trung Quốc, Thái Lan, và
Sau các chính sách không khuyến khích người dân sở hữu Đô la Mỹ (USD) như trần lãi suất tiền gửi ở mức 3% (1% đối với các tổ chức) và hạn chế tính thanh khoản của USD trên thị trường tự do bằng các biện pháp hành chính, hiện nay cung USD đã tăng và tỷ giá USD/VND đã giảm từ mức gần 21,000 xuống quanh mức 20,500. Câu hỏi thị trường đặt ra là tại sao Ngân hàng Nhà nước (NHNN) chưa tích cực mua lại USD tăng khoản dự trữ ngoại hối hiện đang ở mức thấp (ước tính khoảng 13 tỷ USD)?
Lượng dự trữ khoảng 13 tỷ USD của Việt Nam hiện nay chỉ tương đương với khoảng 2 tháng nhập khẩu và là mức tương đối thấp ở khu vực. Đặc biệt trong tình hình kinh tế thế giới vẫn nhiều biến động và rủi ro như hiện nay, các nước phát triển đều tích cực tăng dự trữ ngoại hối để tự bảo vệ trước những cú sốc bất lường và thường có mức dự trữ tối thiểu tương đương với khoảng 6 tháng kim nghạch nhập khẩu hoặc 20% của tổng lượng cung tiền M2.
Ngoài ra để lượng USD dư thừa trong nền kinh tế (cả trong hệ thống ngân hàng và người dân) cộng với VNĐ lên giá tương đối và lạm phát cao sẽ có thể đẩy USD chảy ngược ra nước ngoài và khuyến khích nhập khẩu, đặc biệt là các loại mặt hàng hóa lâu bền (durables) và xa xỉ như ô tô. Đây là hành động đầu cơ hợp lí của doanh nghiệp trong bối cảnh VND lên giá tương đối nhưng lạm phát trong nước cao.
Hình 1. Dự trữ ngoại hối của Việt
Nhiều ý kiến cho rằng NHNN đã không dùng nghiệp vụ trung hòa (sterilization) trong Chính sách Tiền tệ (CSTT) để hút lại lượng tiền đồng được bơm ra. Tuy nhiên, theo tác giả đây chính là mấu chốt của vấn đề và cũng là khó khăn của NHNN hiện nay.
Nghiệp vụ trung hòa được đề cập trong nhiều sách giáo khoa thường được viết cho các nước phát triển Âu, Mỹ, và Nhật, nơi thị trường tài chính đã phát triển lâu dài khiến các công cụ để thực thi CSTT nói chung và nghiệp vụ trung hòa đã khá hoàn chỉnh. Cụ thể hơn, lượng trái phiếu (thường là trái phiếu chính phủ, CPCP) dồi dào và phong phú về thể loại và kỳ hạn đủ đáp ứng các nghiệp vụ của CSTT. Do vậy CSTT trung hòa được thực thi khá dễ dàng, Ngân hàng Trung Ương (NHTW) có thể tung TPCP ra để thu lại lượng tiền tương ứng qua thị trường mở (OMO) và điều chỉnh nhịp nhàng được lãi suất và tổng cung tiền lưu thông trong nền kinh tế.
Một trong những khó khăn chính của NHNN hiện nay khi thực thi CSTT trung hòa là lượng CPCP tại Việt Nam hiện nay quá nhỏ và “vênh” về quy mô và thể loại so với quy mô của lượng tiền đồng. Theo số liệu của Ngân hàng phát triển Châu Á (ADB) tổng lượng CPCP của Việt Nam chỉ là khoảng 13.6% của GDP, gần thấp nhất ở Đông Á, nhưng lượng tiền đồng M2 lại vào mức cao nhất Đông Á là 130% của GDP. Như vậy, quy mô của TPCP chỉ bằng 1/10 của lượng cung tiền. Hơn nữa, trong thời gian vừa qua NHNN đã thực thi thắt chặt CSTT do vậy đã phải bán ra một phần lượng TPCP sở hữu cho các Ngân hàng thương mại (NHTM) khiến lượng TPCP hiện nay còn trong NHNN khá là hạn chế cho nghiệp vụ trung hòa.
Một số ý kiến khác cho rằng, NHNN có thể mua lại USD rồi dùng biện pháp nâng cao dự trữ bắt buộc để hút lại tiền. Tuy nhiên biện pháp này cũng có hạn chế là quy mô các NHTM tại Việt
Do vậy, giải pháp mà NHNN có thể tiến hành trong điều kiện thị trường TPCP hiện nay là phát hành tín phiếu/trái phiếu của NHTW để trung hòa lại lượng tiền đồng phát sinh sau khi mua USD. Đây cũng là cách mà các nước xung quanh như Trung Quốc, Thái Lan, và
Điểm quan trọng khi thực thi nghiệp vụ trung hòa là chi phí của nó(sterilization costs). Nôm na, NHNN sẽ phải trả lãi suất cao hấp dẫn để các NHTM đồng ý nắm trái phiếu của NHTW [1] trong khi sở hữu USD có lãi suất thấp hơn. Tuy nhiên, theo tác giả chi phí này cũng không đáng kể vì hiện nay do lạm phát cao, lãi suất thực (lãi suất danh nghĩa trừ đi lạm phát) mà NHNN phải trả cho các NHTM là không lớn. Hơn nữa, trong trung và trường kì, USD có xu hướng lên giá so với VND do vậy giá trị tài sản dưới USD của NHNN sẽ tăng giá trong bảng cân đối tài chính (Balance Sheet) của NHNN do vậy chi phí thực của NHNN, nơi có thể phát hành tiền đồng, là không đáng kể.
Tóm lại, NHNN nên tích cực chủ động tận dụng cơ hội hiện nay chủ động phát hành tín phiếu NHTW mua lại USD để tăng dự trữ ngoại hối. Việc này vừa giúp phần hạn chế nhập siêu vừa nâng cao khả năng chống chọi với các cú sốc kinh tế có thể xảy ra đối với một nền kinh tế nhỏ và hội nhập sâu với thế giới như Việt
[1] NHNN dùng biện pháp hành chính ép các NHTM lớn nắm trái phiếu THTW như đã từng làm.
14 thg 5, 2011
How To Select A Good Executive Coach
- Make sure the coach is certified and subscribes to a code of ethics.
- Ask for referrals about the coaches you are evaluating.
- Read testimonials on websites and on LinkedIn about the coaches.
- Have an introductory, no-obligation phone conversation with the prospective coaches.
- Discuss with the prospective coaches their experience and training.
- All those written by Patrick Lencioni and John Maxwell, such as those found on the list of the favorite leadership books by a group of Keller Graduate School of Management members of the professional social media website LinkedIn.