5 Open-ended Questions To Ask Your Customers

As you gear up for the busy holiday shopping season, consider this advice from author Paul R. Timm.  He recommends a different twist on asking your customers questions:

• stop asking your customers the "typical" questions and instead ask them open-ended questions.

Here's specifically what Timm recommends:

Don't Ask:

• How was everything?
• Can I get you something else?
• Did you find everything you need?
• Will that be all?
• Was everything satisfactory?

Instead Ask:

• What else can I do for you?
• What else can I get for you?
• What else can I help you with?
• What else could we do to better serve you?
• How else can we be of help?

These open-ended questions will let your customers really express their ideas, opinions and needs. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers.