Today's Leadership Tips On: Customer Service And Motivation

Cusomter Service:

Ritz-Carlton’s Three Stages of Service

• Warm welcome
• Anticipation of and compliance with guest needs
• Fond farewell

Motivation:

According to University of Rochesterpsychologist Ed Deci, leaders should not ask “How do I motivate people?”  Instead, the question to ask is, “How do I create the conditions in which they motivate themselves.”

Except from the June 2012 issue of Inc. magazine.