22 thg 6, 2012

What Customer-Facing Employees Do



According to author Micah Solomon, to ensure you have customer-facing employees, help them to:
  • Display simple human kindness 
  • Sense what another person is feeling 
  • Have an inclination toward teamwork 
  • Be detail oriented, including having the ability and willingness to follow through to completion 
  • Bounce back and do not internalize challenges

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