Why Experience Should Come Last When Hiring And Promoting

In Leigh Branham's terrific book, The 7 Hidden Reasons Employees Leave, he quotes these sound insights from Dee Hock, the founder and former CEO of Visa:

• Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience.

Hock explains that:

• Without integrity, motivation is dangerous
• Without motivation, capacity is impotent
• Without capacity, understanding is limited
• Without understanding, knowledge is meaningless
• Without knowledge, experience is blind

She concludes that experience is easy to provide and quickly put to use by people with all the other qualities.